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Learning‑To‑Learn CIC
Inclusive learning, enterprise development and dispute‑resolution support for communities and small businesses across the UK.
WHO WE ARE
Learning‑To‑Learn CIC is a not‑for‑profit organisation that helps people build the skills and confidence they need to progress. We work with schools, colleges, universities, charities and community groups to create accessible learning opportunities and practical guidance for education, work and enterprise. Our programmes also provide navigation support for disputes and ombudsman processes, especially for families on low incomes.
We blend more than 20 years’ experience in entrepreneurship, teaching and community development with research into volunteering and crisis management. By collaborating with leaders in education, business and the voluntary sector, we deliver initiatives that build confidence, foster community integration and promote constructive ways to resolve disagreements.
MISSION AND VISION
Our mission is to remove obstacles to learning and opportunity by offering programmes that build capability, confidence and long‑term social mobility. We help individuals progress, support organisations to improve their impact and empower communities through learning.
Our vision is a society where everyone can develop, participate and prosper, regardless of their circumstances. We believe learning should be lifelong and accessible; technology should widen opportunity; enterprise should foster resilience; support systems should be fair and transparent; and collaboration should create opportunities for all.
Why We Are A Community Interest Company
Learning‑To‑Learn CIC is registered as a Community Interest Company because this structure best reflects our purpose and values. Being a CIC:
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Puts public benefit first - Any surplus is reinvested into our programmes rather than taken as profit.
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Offers flexibility - We can deliver education, coaching and enterprise services at scale, work with public bodies and charities, and generate income through training and consultancy while staying responsive to community needs.
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Provides strong governance - We are regulated by the CIC Regulator and Companies House and operate under an asset lock to ensure resources are protected for community benefit.
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Builds trust - The CIC model is recognised by councils, universities, charities and social‑impact funders, making it easier to form partnerships and secure support.
HOW WE WORK
Our programmes follow a simple four‑step process:
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Discovery: we assess needs through conversations, diagnostic tools and evidence review.
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Design: we create personalised learning, enterprise or community‑support pathways.
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Delivery: we provide coaching, workshops, digital tools and practical activities.
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Impact: we measure progress using behavioural insights and data so that participants see clear results.
Our approach is behaviourally informed, inclusive, evidence‑based and technology‑enabled. We design solutions for real‑life challenges and help people build resilience and adaptability.
WHAT WE DO
Inclusive Learning
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Study skills and confidence building. We run coaching programmes to develop academic skills, study habits and self‑belief.
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Support for mature and migrant learners. We offer structured support for adult learners, migrants and people from under‑represented backgrounds so they can engage with education and feel included.
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Partnership programmes and curriculum design. We work with colleges and universities to design inclusive courses and progression pathways.
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Inclusive teaching and digital learning. We design accessible, technology‑enabled courses that engage diverse learners.
Enterprise, Employability & Innovation
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Entrepreneurship and start‑up readiness. We deliver workshops and mentoring on business planning, funding and compliance.
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Career coaching and CV support. We provide one‑to‑one guidance, CV preparation and interview skills training.
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Skills development workshops. We run practical sessions to develop digital literacy, teamwork and problem‑solving skills for students, residents and jobseekers.
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Enterprise hubs and networking. We organise hubs and events that encourage collaboration and help participants launch new ventures.
Community Integration & Empowerment
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Newcomer support. We welcome newcomers to the UK, helping them access local services and build social networks.
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Faith and charity partnerships. We collaborate with faith groups and charities to deliver community projects and cross‑cultural activities.
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Civic engagement and inclusion. We facilitate programmes that encourage participation, volunteering and confidence‑building.
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Multi‑stakeholder collaboration. We bring together councils, health services, universities and community leaders to create inclusive initiatives.
Digital Transformation
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Workflow automation. We help organisations implement digital systems and automation tools to improve efficiency.
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Impact measurement. We support charities and small businesses to measure impact and performance using data‑driven tools.
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eBusiness and technology adoption. We advise on adopting e‑commerce and digital technologies to widen access and reach.
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Data analytics. We use data to identify opportunities for continuous improvement.
Governance, Compliance & Case Support
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Housing and tenancy support. We help tenants understand their rights and collect evidence for housing‑related issues, including safety and eviction.
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Ombudsman and energy disputes. We guide service users through ombudsman complaints, including energy or service disputes, and signpost to schemes such as the Business Arbitration Scheme, which resolves disputes worth £5 000–£100 000 within about 90 days and limits costs.
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Employment concerns and early conciliation. We provide information on employment rights and the Acas early conciliation process, where an impartial conciliator talks to both parties to help them reach an agreement without going to a tribunal.
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Higher education and academic complaints. We support students in understanding academic rights and navigating complaints procedures.
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Consumer complaint evidence. We assist individuals in collecting evidence and organising documents for consumer complaints and compensation claims.
Impact & Stories
Our programmes have delivered tangible results:
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95–100 % satisfaction across UK academic programmes.
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70 % increase in participation among under‑represented learners.
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60 % revenue growth in a cross‑border tourism and retail enterprise.
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A ten‑year partnership with Shenzhen Airport Group and support for entrepreneurs from idea stage to multi‑site expansion.
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Mobilised over 12 000 residents in St Albans City and District to engage with community programmes during the pandemic.
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Guided residents through energy ombudsman and safety complaints, secured refunds and goodwill awards, supported no‑win‑no‑fee academic settlements and assisted individuals with employment and tenancy cases.
Enterprise, Employability & Innovation
1. Entrepreneurship and start‑up readiness. We deliver workshops and mentoring on business planning, funding and compliance.
Career coaching and CV support. We provide one‑to‑one guidance, CV preparation and interview skills training.
Skills development workshops. We run practical sessions to develop digital literacy, teamwork and problem‑solving skills for students, residents and jobseekers.
Enterprise hubs and networking. We organise hubs and events that encourage collaboration and help participants launch new ventures.
STRATEGIC PARTNERSHIPS
Since 2004 we have worked with universities, councils, charities, businesses and faith organisations to build strategic partnerships. These collaborations enable us to co‑design programmes, share resources and reach more people.
WORKSHOPS
Tailor For Enterprises
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Inclusive learning and EDI practice.
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Governance, compliance and risk awareness.
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Process improvement and digital efficiency.
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Community engagement strategies.
Tailor For Individuals:
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Entrepreneurship and start-up readiness.
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Study skills and academic confidence.
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Employability and career development.
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Digital literacy and workplace readiness.
